Queues formed at some cash machines in the Republic of Ireland
At a glance
A Bank of Ireland glitch led to customers being able to withdraw large sums even if they had little or no funds in their accounts
Queues formed at some cash machines in the Republic of Ireland
The bank says it is has now resolved the technical issues
It has warned transfers and withdrawals will be applied to customers’ accounts
Irish police attended some cash machines
16 August 2023, 00:22 BST
Updated 12 minutes ago
Bank of Ireland technical faults that allowed people to withdraw funds despite having little or no money in their accounts led to officers being sent to some cash machines, gardaí (Irish police) have said.
Large queues formed at many cash machines in the Republic of Ireland on Tuesday after word of the glitch spread.
Posts on social media also appeared to show officers seemingly deployed to cash machines.
The bank said on Wednesday morning that the issues had been resolved and apologised for the disruption.
It warned transfers and withdrawals would still be applied to customers’ accounts.
Gardaí said it was aware are of an unusual volume of activity at some cash machines across the country.
“On a case-by-case basis, local decisions were made depending on the public safety and public order presented to members of An Garda Síochána,” a spokesperson said.
“An Garda Síochána remind people of their personal responsibility in carrying out their personal banking.”
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Bank of Ireland said the technical issues also affected customers in Northern Ireland, but that it “didn’t have similar reports of customers using Northern Ireland ATMs late last night”.
It added that overnight payments to accounts might appear throughout Wednesday.
“We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits,” the spokesperson said.
“These transfers and withdrawals will be applied to customers’ accounts today.”
“We urge any customer who may find themselves in financial difficulty due to overdrawing on their account to contact us.”
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The problems first emerged on Tuesday afternoon when customers were unable to access the services although contactless, card and cash machine services were unaffected.
Reports on social media suggested that some customers had been able to transfer more money than they had in their Bank of Ireland accounts to other external accounts and then withdraw the cash.
One man queuing outside an ATM in Stoneybatter, Dublin told the Irish Times he had heard about the glitch on the internet and intended to take advantage of it.
“I don’t know if I’ll get away with it but it’s worth a shot,” he said.
